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How We Handle Your Personal Data

At nolimit slot, your personal data belongs to you — we collect only what we need to run your account, process payments via DANA, OVO, GoPay, and QRIS…

Data collected only as neededDANA, OVO, GoPay & QRIS payment data protectedYour right to access or delete dataNo data sold to third partiesApplies to all Indonesia accounts
nolimit slot How We Handle Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about how we store your data, want to request a copy of what we hold, or need to raise a concern…

Live Chat — Account Dashboard Open your account, navigate to the Help tab, and start a live chat session.
Email — Privacy Request Send your full name, registered email address, and a clear description of your request…
WhatsApp — Direct Line Message our WhatsApp support number any day between 09:00 and 22:00 WIB.
HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

We have structured our data practices around one principle: collect what is necessary, protect it properly, and give you clear control over it.

Encrypted Data Storage

All personal data — including your name, registered phone number, and payment references from DANA, OVO, GoPay, or QRIS — is stored using AES-256 encryption. Decryption keys are held separately and rotated on a scheduled cycle to reduce exposure risk.

Cookie Control in Your Account

We use functional cookies to remember your lobby preferences and session state. You can review and clear these cookies at any time through your browser settings or by logging out, which immediately invalidates your session token on our servers.

Two-Factor Login Verification

When you log in from an unrecognised device or location, we send a one-time verification code to your registered phone number before granting access. This step prevents unauthorised parties from reaching your account or payment history.

Data Retention Schedules

Transaction records tied to QRIS, OVO, or GoPay deposits are retained for the period required by applicable local law and then deleted or anonymised. Profile data not linked to an active transaction is removed within 90 days of a verified account closure request.

Your Right to Request and Correct Data

At any time, you can request a full export of the personal data we hold on your account. If any detail is inaccurate — such as a misspelled name or outdated phone number — you can update it directly in Account Settings or ask our support team to correct it.

Third-Party Access Boundaries

We share transaction data with payment processors — DANA, OVO, GoPay, QRIS — only to the extent needed to complete your deposit or withdrawal. No behavioural data, account balances, or game history is ever passed to external marketing partners.

Your Most Common Privacy Questions

The questions below cover the situations our account holders raise most often about data, cookies, access rights, and how to get their information corrected or removed. If your question is not here, reach our privacy team through the live chat in your account dashboard between 08:00 and 23:00 WIB.

We collect your name, email address, phone number, and the device identifiers generated when you first log in. If you deposit via DANA, OVO, GoPay, or QRIS, we also store the transaction reference needed to confirm and reconcile that payment on your account.

Yes. Send a data access request via live chat or the privacy email in our footer. Include your registered email address and we will compile and send a full export of your account data within five business days of verifying your identity.

Retention of transaction records depends on local law in Indonesia. Once the required retention period has elapsed, those records are either permanently deleted or anonymised so they can no longer be linked back to your personal profile.

No. We share payment data only with the processor completing your transaction — DANA, OVO, GoPay, or QRIS — and nothing else leaves our systems for marketing purposes. Your game history and account balance are never disclosed to any external commercial party.

Submit a deletion request through the live chat in your account dashboard or by email. After we verify your identity, we will remove or anonymise your profile data within 30 days, subject to any retention obligations that depend on local law in Indonesia.

We use functional session cookies to keep you logged in and remember your lobby settings. You can clear these via your browser's cookie manager at any time. Disabling them may require you to log in again on each visit and reset certain account display preferences.

Reach our privacy team directly via live chat (08:00–23:00 WIB daily) or through our WhatsApp channel. State 'Privacy Concern' at the start of your message. We acknowledge all formal data complaints within 48 hours and aim to resolve them within 14 days.